Privacy Policy

Last updated: 1 January 2025 · Gwala Bet Tanzania

1. Who we are

This website provides information and referral services relating to Gwala Bet Tanzania, an online gaming platform licensed by the Gaming Board of Tanzania (GBT) under the Gaming Act Cap. 41. References to "we", "us" or "our" in this policy refer to the operator of this website. Our registered contact address is available on request via support@gwalabet-tanzania.com.

2. Data we collect

We collect the following categories of personal data when you use this website or create an account on the platform:

Identity data: full name, date of birth, national ID or passport number
Contact data: phone number, email address, physical address
Financial data: mobile money account numbers, transaction references, deposit and withdrawal history
Technical data: IP address, browser type, device identifiers, operating system, pages visited and session duration
Usage data: bets placed, games played, cashout activity and bonus use
KYC data: identity document images and selfie photographs required for verification under GBT regulations

We do not collect sensitive personal data such as racial origin, religious beliefs or health information unless required by law.

3. How we use your data

We use your personal data for the following purposes:

To create and manage your account and verify your identity
To process deposits, withdrawals and bonus transactions
To comply with GBT licence obligations including anti-money laundering (AML) and know-your-customer (KYC) requirements
To detect and prevent fraud, collusion and problem gambling behaviour
To provide customer support via live chat, WhatsApp and email
To send service communications such as transaction confirmations and security alerts
To send promotional communications where you have opted in to receive them
To improve website performance and user experience based on aggregated usage data

We do not use your data for automated decision-making that produces legal or similarly significant effects without human review.

4. Legal basis for processing

We process your personal data on the following legal bases:

Contract performance: processing necessary to provide the account and betting services you have requested
Legal obligation: processing required to comply with GBT licence conditions, AML regulations and Tanzanian tax law
Legitimate interests: fraud prevention, security monitoring and website analytics where our interests do not override your rights
Consent: for marketing communications, where you have explicitly opted in and may withdraw consent at any time

5. Data sharing and third parties

We share your personal data only where necessary and with appropriate safeguards in place:

Payment processors: M-Pesa (Vodacom Tanzania), Tigo Pesa, Airtel Money, HaloPesa, Visa, Mastercard and Tether network processors receive the minimum data required to complete transactions
Game providers: Spribe, Evolution, Pragmatic Play and other licensed providers receive session tokens and stake data to run game rounds; they do not receive your full identity data
Regulatory authorities: the Gaming Board of Tanzania and relevant law enforcement agencies as required by law
KYC verification providers: third-party identity verification services used to process document checks under GBT requirements

We do not sell your personal data to third parties for marketing purposes under any circumstances.

6. Data retention

We retain your personal data for as long as your account is active and for a minimum of five years after account closure, in line with GBT licence requirements and Tanzanian AML regulations. Transaction records are retained for seven years. You may request deletion of data not subject to a legal retention obligation by contacting us at support@gwalabet-tanzania.com.

7. Cookies

This website uses the following categories of cookies:

Essential cookies: required for session management, login state and security. Cannot be disabled without breaking core functionality.
Analytics cookies: aggregated, anonymised data used to measure page performance and traffic sources. No personal identifiers are stored.
Preference cookies: remember your language, currency and display settings between visits.

You can manage cookie preferences via your browser settings. Blocking essential cookies will prevent you from logging in or placing bets. We do not use third-party advertising cookies.

8. Your rights

You have the following rights regarding your personal data. To exercise any of these rights, contact us at support@gwalabet-tanzania.com. We respond within 30 days.

Access: request a copy of the personal data we hold about you
Rectification: request correction of inaccurate or incomplete data
Erasure: request deletion of data not subject to a legal retention obligation
Restriction: request that we limit processing while a dispute is resolved
Portability: receive your data in a structured, machine-readable format
Objection: object to processing based on legitimate interests
Withdraw consent: opt out of marketing communications at any time via account settings or by emailing us

9. Security

We apply industry-standard technical and organisational measures to protect your personal data, including TLS 1.3 encryption for all data in transit, encrypted storage for identity documents and KYC images, two-factor authentication on staff access to account systems, and regular security audits. No transmission over the internet is completely secure. In the event of a data breach affecting your rights, we will notify you and the relevant authorities within 72 hours of becoming aware of the incident.

10. Children

This service is strictly for persons aged 18 and over. We do not knowingly collect data from minors. If we become aware that a user is under 18, the account is immediately suspended and all data is flagged for review under GBT responsible gaming obligations. If you believe a minor has registered, contact us immediately at support@gwalabet-tanzania.com.

11. Changes to this policy

We may update this policy to reflect changes in law, GBT requirements or our services. The "Last updated" date at the top of this page indicates when the most recent revision was made. Continued use of the website after a policy change constitutes acceptance of the revised terms. For material changes, we will notify registered users via email or in-app notification at least 14 days before the change takes effect.

12. Contact us

For any privacy-related queries, data subject requests or complaints, contact our data protection team:

Email: support@gwalabet-tanzania.com
Live chat: available 24/7 via the chat button on any page

If you are not satisfied with our response, you have the right to lodge a complaint with the Gaming Board of Tanzania or the relevant data protection authority.